Outsource your work,
not your values.

Talent is everywhere, but opportunity isn’t. We redefined outsourcing by ethically building teams that feel like an extension of your own. When we manage your global team, you can grow your business.

Together, success is sustainable.

Scale fearlessly
and make a difference.

Whether you need managed outsourcing, global recruiting or employee of record, Boldr has your back.

Global Recruiting Experts

Recruiting is easy when you are the employer-of-choice in your markets.

Our human-centered approach to hiring is complemented by our unmatched career-development opportunities to ensure you get the best talent.

Effortless Onboarding

Relax, we've got this.

Our comprehensive onboarding program ensures your team is fully equipped and confident to excel from the moment you launch. Through an approach of continuous improvement, our team will evolve as your brand does.

Culture-Driven Performance Management

By leading with our values, Boldr fosters a sense of purpose and belonging within our teams.

Our approach goes beyond just metrics to include individual growth.  This leads to a shared commitment to success.

Technology-Agnostic

We work with what is familiar to you.

Our team members are well-versed in a number of platforms and tools.

We work with the technology you and your team prefer.  And, if you need some recommendations, we can also help you there.

Our team members excel at

Managed Outsourcing

Employer of Record

Global Recruiting

Customer Support

Technical Support

Support Engineering

AI Strategy & Implementation

Finance & Accounting

Data Services

A Geographically Diverse Team of 1500+

United States

Canada

Mexico

Guatemala

South Africa

Philippines

Do good and do well.

In 2017 Boldr reimagined outsourcing by focusing on what matters - people.

We recognize no single part of our business can thrive in isolation so we generate value for our clients, build the careers of our team members, and re-invest in the communities we call home.

Our purpose-driven, people-centric approach to outsourcing is why we consistently enable profitable, efficient growth for our clients. These brands trust us to turn their customers into passionate advocates.

4.5

Years
Average Client Tenure

97%

Client
CSAT

90%

Team Member
Retention

100+

Client
Partners

Creating circular value

We prioritize positive outcomes for what we call our Three C’s: our Clients, the Careers of our team members, and local Communities. We recognize no single part of our business can thrive in isolation so we generate overlapping circles of value for our Clients, the Careers of our team, and the Communities we call home.

Inspired by Donut Economics, we named our Impact Business Model 'Boldr Economics'. Creating shared circular value for our Three C’s is at the heart of Boldr’s principles.

Careers

At Boldr, we are dedicated to supporting the professional development and success of our team members. We understand that personal and professional development is key to creating a fulfilling work environment and making a positive impact in our communities.

We provide opportunities for skill development, career advancement, and personal growth within a supportive and collaborative setting.

Clients

Collaborating with our clients, we build an effective international team that utilizes a range of skills and knowledge to provide outstanding outcomes. We guarantee that every solution we provide is implemented ethically and sustainably thanks to our commitment to ethical outsourcing.

Community

We prioritize making a positive impact through our operations, understanding that thriving communities are essential for sustainable growth. By actively engaging and supporting local initiatives, we aim to create lasting social and economic benefits.

As part of our dedication to transparency and accountability, we publish an annual Impact Report detailing our efforts and achievements in community development. Additionally, we are proud to be a certified B Corporation, joining a global movement of companies committed to balancing profit with purpose.

Profit with a purpose

We are a Certified B Corp.

B Lab is a nonprofit network dedicated to transforming the global economy to benefit people, communities, and the planet. A B Corp Certified business is one that consistently upholds high standards of performance, accountability and transparency. Our B Corp Certified business model combines humanity and performance through innovation and social sustainability.

Doing good is not just good for people and the planet, it's good for business.

World’s largest global B Corp outsourcing company

100% Paid a Living Wage

First B Corp BPO in the Philippines

Impact

Community Impact Round-Up: March-April & Boldr Impact Day 2024

From supporting education initiatives to promoting mental health awareness, Boldr's team members have been actively involved in projects across our global offices.

Resources

Outsource Successfully by Avoiding These Four Common Mistakes

Imagine you’re nine months into your contract with your outsourced tier-one support team. Contract renewal is rapidly approaching and you’re not sure if you’re going to renew. To be honest, things have started falling off the rails. CSAT has dropped, average handle time won’t go down, and the team seems stuck on handling only the most basic customer support questions. You’re not sure what happened or what to do.

Case Study

How Feather is Streamlining Their Customer Journey

When Liz Hettler, Director of Customer Experience at Showroom and Feather visited Boldr's South African offices in Cape Town to engage with their extended Boldr team members, we asked some questions about Feather's outsourcing partnership with Boldr. Here's a video and a transcript of the conversation.

Outsource your work, not your values.

Scale fearlessly and make a difference.